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• Table of Contents
• List of boxes, figures and tables
• Notes on contributors
• Acknowledgements
• Abbreviations and acronyms
• Foreword Richard Smith, Editor of the British
• Medical Journal
• Part One: Mapping and understanding medical mishaps
• 1. Beyond blaming and perfection: a multi-dimensional approach to medical mishaps, Linda Mulcahy, Marilynn M. Rosenthal
• 2. Error in medicine, Lucian L. Leape
• 3. Human factors approaches in medicine, Charles Vincent James Reason
• Part Two: International perspectives
• 4. Medical accidents in the UK: a wasted opportunity for improvement? Kieran Walshe
• 5. Research on errors and safety in Dutch general and hospital practice, M.H. Conradi, B.A.J.M. de Mol
• 6. Medical accidents and mishaps: the Swedish situation, Lars H. Fallberg, Johan Calltorp
• 7. Safety of healthcare in Australia: adverse events to hospitalized patients, Ross McL. Wilson Robert Gibberd, John Hamilton, Bernie Harrison
• Part Three: The escalation and mitigation of mishaps
• 8. Calling doctors and hospitals to account: complaining and claiming as social processes, Sally Lloyd-Bostock
• 9. Doctors' responses to patient complaints,Judith Allsop, Linda Mulcahy
• 10. How doctors think about medical mishaps, Marilynn M. Rosenthal
• 11. Mediation of medical negligence actions: an option for the future? Linda Mulcahy
• 12. Medical education: tomorrow's doctors today, Maeve Ennis
• Part Four: Views from the coalface
• The doctor's perspective:
• 13. Reflecting on medical mishaps Raymond Hoffenberg
• 14. Dysfunctional doctors: the General Medical Council's new approach, Donald Irvine
• 15. Medical mistakes: a view from the British Medical Association Vivienne Nathanson
• 16. The role of quality improvement, Edward J. Dickinson
• The manager's perspective:
• 17. Medical mishaps: a managerial perspective, Liam J. Donaldson
• 18. Managing risk and claims: pieces of the puzzle, Susan Polywka, E. Jane Chapman
• The patient's perspective:
• 19. The patient's perspective, Arnold Simanowitz
• 20. Community health councils: helping patients through the complaints procedure, Gary Fereday
• 21. The right to redress: complaints and principles of grievance procedures, Nicholas Nicol
• 22. The price of deceit: the reflections of an advocate,Jean Robinson
• Index